A choice of ‘Establishment-Only’ and ‘Hosted services’.
Outbound and Inbound: programs designed to measure the efficiency and effectiveness of conversations between your staff and your customers.
Modules include Customer experience, Sales opportunities, Technical knowledge and Written correspondence.
A wide range of programs for new and existing staff members that cover Onboarding, Induction and targeted individual development plans.
Tailored programs for new and emerging leaders that help to drive staff engagement. Leaders will be given the tools to manage the four key drivers of their teams; Learning opportunities, Sense of purpose, wellbeing and Empowerment.
We can partner with your organisation to create tools to measure and drive your team's satisfaction and engagement.
We have many years of experience working with Business Process Outsourcers (BPO’s) to not only hire suitable staff but to also develop training programs that help to ensure the long term success of your project/s.