Services

A choice of ‘Establishment-Only’ and ‘Hosted services’.

Hotline Consultant

Call Training

Outbound and Inbound: programs designed to measure the efficiency and effectiveness of conversations between your staff and your customers.

 

Modules include Customer experience, Sales opportunities, Technical knowledge and Written correspondence.

Competency Programs

A wide range of programs for new and existing staff members that cover Onboarding, Induction and targeted individual development plans.

Teammates
Portrait of Young Businesswoman

Leadership Training

Tailored programs for new and emerging leaders that help to drive staff engagement. Leaders will be given the tools to manage the four key drivers of their teams; Learning opportunities, Sense of purpose, wellbeing and Empowerment.

Staff Satisfaction

We can partner with your organisation to create tools to measure and drive your team's satisfaction and engagement.

Happy Office Workers
Business Presentation

Outsourcing

We have many years of experience working with Business Process Outsourcers (BPO’s) to not only hire suitable staff but to also develop training programs that help to ensure the long term success of your project/s.

Our Programs & The Process:

Analysis
Review the current state of your teams. Discuss goals & aspirations.

Recommendations & Agreements

Present our findings. Then set a path going forward with timelines.

Implementation

Train all key stakeholders and develop associated documentation.

Assessments & Results

Review progress and alter plans as required